Thanksgiving holiday shipping/customer service schedule
Monday, 11/19 - Shipping/customer support normal hours, 9-5 EST
Tuesday, 11/20 - Shipping/customer support normal hours, 9-5 EST
Wednesday, 11/21 - Shipping/customer support 8-3pm EST
Thursday, 11/22 - CLOSED for Thanksgiving
Friday, 11/23 - Shipping extended hours, 8-5pm EST; Customer support 9-5pm EST
Saturday, 11/24 - Shipping extended hours, 8-5pm EST; Customer support extra hours
Sunday, 11/25 - Customer support extra hours
When will my T-Shirt arrive?
We will process orders twice or once a week and use USPS regular service for shipping.
Normally, it takes about 4-8 days for domestic and about two weeks for international countries.
However, sometime it takes even up to 7-8 weeks depending on the postal process service of the destination country.
For example: Postal services in Brazil is not desirable. It takes a very long time for delivery (1-3 months). They do not dispatch international package on a regular daily basic, but they stack up until full of their containers before dispatching (source from USPS people).
Shipping to other countries?
Yes, we do international shipping. We ship to most countries except those countries that we are prohibited to ship to. Yes we ship to: Canada, Brazil, Europe, Eastern Europe and etc. We are not responsible for customs fees, taxes, duties, or import charges.
Note: We do not ship to Argentina, for most of the packages got lost when sent to this country.
How much will shipping be?
For United States:
Package weight (0.1 - 1 lb) - $5
Package weight (1.01 - 2 lbs) - $7
Package weight (2.01 - 4 lbs) - $8
Package weight (4.01 - 50 lbs) - $10
For Germany, UK and Canada:
Package weight (0 - 0.5 lb) - $8
Package weight (0.51 - 1 lb) - $9
Package weight (1.01 - 2 lbs) - $11
Package weight (2.01 - 3 lbs) - $14
Package weight (3.01 - 4 lbs) - $15
Package weight (4.01 - 5 lbs) - $18
Package weight (5.01 - 10 lbs) - $25
For international countries:
Package weight (0 - 0.5 lb) - $9
Package weight (0.51 - 1 lb) - $11
Package weight (1.01 - 2 lbs) - $18
Package weight (2.01 - 3 lbs) - $23
Package weight (3.01 - 4 lbs) - $29
Package weight (4.01 - 5 lbs) - $35
Estimated weights of apparel/accessories:
Weight for t-shirt by size in lbs:
S= 0.5; M= 0.5; L= 0.6; XL= 0.6; XXL= 0.7; XXXL= 0.8
Weight for TSM jacket by size in lbs:
S= 1.2; M= 1.3; L=1.4; XL= 1.5; XXL= 1.6
Weight for hoodie by size in lbs:
S= 1.1; M= 1.2; L=1.3; XL= 1.4; XXL= 1.5; XXXL= 1.6
Weight for wristband = 0.1 lbs
Weight for poster = 0.7 lbs
Weight for key chain = 0.2 lbs
Weight for stickers = 0.1 lbs
Weight for TSM Hat = 0.9
Does TSM Offer Promotions?
Yes we do. We like to reward our awesome fans by giving out codes. Follow us on Facebook, Twitter and Instagram to make sure you don't miss them!
Where can I use promo code?
During check out process. Before you completely pay for it. I am sure you will see it once you click next and go closer to checking out.
What if I need a bigger size?
Sorry, we are not able to provide sizes other than the ones listed.
How can I choose my shirt-size?
Go to this link: http://store.solomid.net/pages/shirt-sizes
Measure the width and length of your own shirt, then choose a size that fit you.
Note: The shirt will be shrunk about an inch each side after machine warm wash and hot drying.
Have a problem with your orders?